Shipping & Taxes

Orders placed through Toptool EU are fulfilled through our European warehouse network. We offer free shipping to the European destinations we serve. Import charges, where applicable, depend on the destination.

Shipping Origin & Delivery Times

Germany & European Union

Orders to Germany and other EU member states normally ship from our German warehouse. Shipping is free, and the amount shown at checkout is the final amount payable. No additional customs or import charges are due upon delivery.

Estimated delivery after dispatch is 2–4 business days within Germany and 3–8 business days to other EU countries.

United Kingdom

UK orders normally ship from our UK warehouse. If an item is unavailable there, we may dispatch it from Germany. Delivery typically takes 2–7 business days after dispatch; shipments from Germany may take longer.

Shipping to the UK is free in either case. When an order ships from Germany, we arrange the import process and cover the associated charges. UK customers will not be asked to pay additional import VAT, customs duties, or clearance fees upon delivery.

Other European destinations

Orders to European countries outside the EU and UK also qualify for free shipping, where delivery is available at checkout. Delivery times vary by destination and customs processing.

Import duties, import VAT, and customs handling fees charged by the destination country are the customer’s responsibility unless expressly stated otherwise at checkout. Free shipping covers the transport cost; it does not cover these import charges.

Order Processing

Orders are normally prepared for dispatch within 1–2 business days after payment confirmation. Our warehouses operate Monday through Friday, excluding public holidays. Orders containing multiple items may ship separately.

Tracking & Delivery

Once your order ships, we will email you a dispatch confirmation with a tracking link. Tracking updates may take 24–48 hours to appear on the carrier’s website.

Delivery times are estimates measured from dispatch. Carrier operations, public holidays, local conditions, and customs processing where applicable may affect the delivery date.

Returns & Support

Please contact us before returning an item so we can provide the correct return instructions and address for your order. The address of a fulfillment warehouse is not necessarily a return address.

For questions about shipping, tracking, or returns, email support@toptoolonline.com.